Terms of Service

1. Definitions

• •“Shop” means the business or individual account holder (for example, a print shop, embroidery shop, brand, or crafter) that registers a FetchMy.art workspace, together with the team members it invites.
• •“Shop Site” means the white-label client portal, catalog, or other public pages the Service hosts for a Shop on a per-shop subdomain (such as yourshop.fetchmy.art) or a custom domain the Shop connects.
• •“Client” means a person a Shop invites to its portal or otherwise interacts with through the Service — for example, to upload artwork, review proofs, or sign documents.
• •“End Customer” means a person who purchases goods or services from a Shop, whether through the Shop’s own e-commerce channels or otherwise. End Customers are the Shop’s customers, not ours.
• •“User Content” means all designs, images, artwork, embroidery files, text, product data, client data, and other materials uploaded to or created within the Service by or on behalf of a Shop or its Clients.
• •“Fulfillment Network” means the optional print-on-demand production and fulfillment services described in Section 9, under which FetchMy.art arranges production of a Shop’s products through partner facilities and bills the Shop on a business-to-business wholesale basis.

2. Eligibility and accounts

The Service is a business tool offered to commercial users. You must be at least 18 years old and able to form a binding contract to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, including activity by team members and Clients you invite. You agree to provide accurate registration and billing information and to keep it current. Notify us promptly at support@fetchmy.art of any unauthorized use of your account.

A Shop’s owner and administrators control the Shop’s workspace, including its content, team access, Shop Sites, and Client relationships. As between FetchMy.art and a Shop, the Shop is responsible for its team members’ and Clients’ use of the Service.

3. The Service

FetchMy.art is a multi-tenant software platform for design-library management and shop operations. Depending on your plan, the Service includes: uploading and organizing design files; AI-assisted tagging, titling, and descriptions; white-label client portals and catalogs on Shop Sites; proof approval workflows with electronic signatures; estimates and pricing tools; publishing designs and products to a Shop’s own e-commerce channels; and the optional Fulfillment Network.

We are continuously improving the Service and may add, modify, or discontinue features, plans, or the Service itself at any time. Where a change materially reduces the core functionality of a paid plan, we will use reasonable efforts to give advance notice. We may impose or change usage limits (such as storage, seats, or processing volumes) associated with plans as described on our Pricing page.

4. User Content — ownership and your responsibilities

Everything on the Service is user-provided. All content is uploaded by Shops (the account holders) or by Clients they invite. FetchMy.art does not upload, curate, commission, or maintain any images, graphics, or artwork on any Shop Site. The only content we author is the marketing material on the fetchmy.art marketing site itself. Each Shop Site displays content selected and controlled entirely by the respective Shop.

You keep your rights. FetchMy.art claims no ownership of User Content. All right, title, and interest in User Content — including all copyrights, trademarks, and licenses — remain with their respective owners. Nothing in these Terms transfers any ownership of User Content to us.

You are responsible for what you upload. You represent and warrant that, for all User Content you or your invited users upload: (a) you own it or hold all rights and licenses necessary to upload it and to have it used as contemplated by the Service (including display on your Shop Sites, proofing, publishing to your channels, and — if you use the Fulfillment Network — reproduction on physical goods); (b) it does not and will not infringe, misappropriate, or violate any third party’s intellectual property, publicity, privacy, or other rights; and (c) it complies with applicable law and our Acceptable Use Policy.

5. License you grant us to operate the Service

Solely so that we can provide the Service to you, you grant FetchMy.art a limited, non-exclusive, worldwide, royalty-free license to host, store, cache, reproduce, process (including automated analysis and AI-assisted analysis for tagging, description, search, deduplication, and organization), transcode, resize, generate previews and thumbnails of, transmit, and display your User Content — in each case only as necessary to operate, provide, secure, and improve the Service on your behalf and at your direction (for example, rendering your library, powering your Shop Sites, sending your proofs, publishing to channels you connect, and producing goods you order through the Fulfillment Network).

This license is not a transfer of ownership and does not permit us to sell your User Content or use it for our own promotional purposes without your separate written consent. The license ends when you delete the relevant User Content or close your account, except that (a) copies may persist in routine encrypted backups until those backups are cycled out, (b) content you have shared with others (for example, a signed proof PDF delivered to a Client) may remain with those recipients, and (c) we may retain records as required by law or for legitimate compliance purposes (such as signature audit records and billing records).

6. AI processing of your content

If you use AI-assisted features, your uploaded artwork and related metadata are processed by third-party AI service providers to generate tags, titles, descriptions, and similar organizational metadata. This processing happens on your behalf, to operate features you use. FetchMy.art does not use your User Content to train AI models, and we engage AI providers on terms that restrict their use of your content to providing the processing service. [TODO-LEGAL: confirm that current AI provider agreements (e.g., OpenRouter routing terms and each downstream model provider, MiniMax) contractually prohibit training on submitted content, or adjust this sentence to match the actual contractual position] See our Privacy Policy and Subprocessors page for more detail.

7. Our role in content; moderation

The Service is an interactive computer service that hosts and transmits content at the direction of its users. FetchMy.art does not pre-screen User Content and has no obligation to monitor it. We are not responsible for the accuracy, legality, or quality of User Content, and we do not endorse any User Content or any Shop. To the fullest extent permitted by law — including 47 U.S.C. § 230 and the safe harbors of 17 U.S.C. § 512 — FetchMy.art is not liable for User Content or for content decisions made by Shops on their Shop Sites.

We reserve the right (but have no duty) to review, refuse, remove, or disable access to any User Content at any time, with or without notice, if we believe in good faith that it violates these Terms, the Acceptable Use Policy, the DMCA & Copyright Policy, applicable law, or exposes us or others to harm or liability. Copyright complaints are handled exclusively under our DMCA & Copyright Policy.

8. Proofs, contracts, and electronic signatures

The Service includes electronic proof-approval and document-signing features. By using them — whether as a Shop or as a Client asked to approve or sign — you consent to transact business electronically and agree that electronic records and signatures made through the Service (including typed and drawn signatures) are intended to be valid, binding, and enforceable to the same extent as handwritten signatures on paper, consistent with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA) as adopted by applicable states.

When a signature is captured, the Service records audit information including the signer’s typed name or drawn signature, a timestamp, the signer’s IP address, and related event data, and renders an immutable PDF record of the signed document. You may withdraw your consent to electronic transactions by not signing electronically and arranging paper alternatives directly with the relevant Shop; the agreements a Shop asks its Clients to sign are between the Shop and the Client, and FetchMy.art is not a party to them and does not provide legal advice about them. You are responsible for the content and enforceability of the documents you send for signature.

9. Fulfillment Network (print-on-demand)

The Fulfillment Network lets a Shop route product orders to partner production facilities. It is a business-to-business wholesale arrangement: FetchMy.art bills the Shop for production and fulfillment costs at the rates shown in the Service, and the Shop resells to its own End Customers at prices it sets.

The Shop is always the merchant of record toward its End Customers. FetchMy.art is not a party to any sale between a Shop and its End Customers. As between the Shop and FetchMy.art, the Shop is solely responsible for: its listings, pricing, product claims, and marketing; collecting and remitting all taxes on its sales; consumer disclosures, warranties, and compliance with consumer-protection, product-safety, labeling, and other laws applicable to its products and markets; and all refunds, returns, cancellations, chargebacks, and customer service toward its End Customers.

By submitting an order to the Fulfillment Network, the Shop (a) represents and warrants that it has all rights necessary for the submitted designs to be reproduced on the ordered goods, and (b) authorizes FetchMy.art and its production partners to reproduce the designs solely to produce and ship that order. Production costs, shipping estimates, and any reprint/defect policies are as stated in the Service at the time of the order. [TODO-LEGAL: confirm the defect/reprint/lost-shipment remedy the business wants to stand behind for fulfillment orders (e.g., reprint or credit as sole remedy, claim window in days) and insert it here]

10. Publishing and third-party services

The Service can publish content and products to third-party channels a Shop connects (for example, the Shop’s own e-commerce storefront). Your use of any third-party platform is governed by that platform’s own terms, and you are responsible for complying with them. We are not responsible for third-party platforms, their availability, or how they use data you send to them, and a channel’s rejection or removal of your content is between you and that channel.

11. Fees, billing, and taxes

Paid subscriptions are billed in advance, monthly or annually, at the rates and limits described on the Pricing page or in your order. Fulfillment Network charges are billed as incurred. Payments are processed by our payment processor (currently Stripe); by subscribing you authorize recurring charges to your payment method until you cancel. Except where required by law or expressly stated otherwise, fees are non-refundable and there are no credits for partial periods, downgrades, or unused capacity.

Subscriptions renew automatically unless cancelled before the end of the current billing period; cancellation takes effect at the end of that period. We may change prices with at least 30 days’ notice, effective at your next renewal. Fees are exclusive of taxes; you are responsible for all applicable taxes on your subscription and fulfillment purchases (other than taxes on our income). We may suspend or limit the Service for accounts with overdue balances after reasonable notice.

12. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. In short: no illegal content, no infringement, no malware, no abuse of the platform or of other people. Mature artwork is permitted within the bounds of applicable law and the Acceptable Use Policy; illegal content never is.

13. Copyright complaints (DMCA)

We respond to copyright notices under the Digital Millennium Copyright Act. Our takedown procedure, counter-notice procedure, designated agent, and repeat-infringer policy are set out in the DMCA & Copyright Policy, which is incorporated into these Terms. We terminate the accounts of repeat infringers in appropriate circumstances.

14. Our intellectual property; feedback

The Service itself — including the software, product design, user interface, documentation, and the FetchMy.art name and marks — is owned by FetchMy.art and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms for your internal business purposes. You may not copy, modify, create derivative works of, reverse engineer, resell, or sublicense the Service except as permitted by law. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

15. Privacy

Our collection and use of personal information is described in the Privacy Policy. For personal data a Shop uploads about its Clients and End Customers, the Shop is the controller of that data and is responsible for having a lawful basis to collect it and share it with the Service; FetchMy.art processes it on the Shop’s behalf (see also the Data Processing Addendum).

16. Term, suspension, and termination

These Terms apply from your first use of the Service until your account is closed. You may close your account at any time from your account settings. We may suspend or terminate your access, or remove content, immediately if we believe in good faith that you have materially breached these Terms (including the Acceptable Use Policy or DMCA policy), that your use creates risk or legal exposure for us, other users, or third parties, or that you have failed to pay amounts due. Where practical, we will give notice and an opportunity to cure before terminating for breach.

After account closure, we retain your content for a limited wind-down period so you can export it, then delete it in the ordinary course, subject to backups and records we are required or permitted to keep (see the Privacy Policy for retention details). Sections that by their nature should survive termination — including Sections 4, 5 (for the wind-down and backup period), 9 (for completed orders), 14, and 17 through 23 — survive.

17. Disclaimers

THE SERVICE AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FETCHMY.ART AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DATA WILL NOT BE LOST; THAT AI-GENERATED TAGS, DESCRIPTIONS, OR ESTIMATES WILL BE ACCURATE; OR THAT ANY USER CONTENT IS LAWFUL OR NON-INFRINGING. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUP COPIES OF YOUR ORIGINAL FILES.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL FETCHMY.ART, ITS OWNERS, EMPLOYEES, AGENTS, SUPPLIERS, OR PRODUCTION PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED U.S. DOLLARS (US$100).

THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED. WE ARE NOT LIABLE FOR USER CONTENT, FOR SALES BETWEEN SHOPS AND THEIR END CUSTOMERS, OR FOR THIRD-PARTY SERVICES.

19. Indemnification

You will defend, indemnify, and hold harmless FetchMy.art and its owners, employees, contractors, agents, and production partners from and against any claims, demands, investigations, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) User Content you or your invited users upload or direct us to process, display, publish, or produce, including any claim that it infringes or violates a third party’s rights; (b) your products, listings, and sales to End Customers, including taxes, refunds, chargebacks, product liability, and consumer-law claims; (c) your breach of these Terms, the Acceptable Use Policy, or applicable law; or (d) documents you send for electronic signature and the transactions they memorialize. We may assume the exclusive defense of any matter subject to indemnification (at our expense), in which case you agree to cooperate.

20. Dispute resolution — binding arbitration and class waiver

20.1 Informal resolution first

Before filing a claim, you agree to contact us at legal@fetchmy.art [TODO-LEGAL: confirm legal@fetchmy.art mailbox exists and is monitored] with a written description of the dispute and give us 60 days to work with you to resolve it informally. We will do the same before filing against you.

20.2 Binding arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by final, binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules), by a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator (not a court) resolves all disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides the enforceability of the class-action waiver below. The seat of arbitration will be [TODO-LEGAL: arbitration seat/venue — set once governing-law state is confirmed]; either party may elect to proceed by videoconference or on written submissions where the rules allow.

20.3 Exceptions

Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual-property rights or prevent unauthorized access to or abuse of the Service.

20.4 Class-action and jury waiver

YOU AND FETCHMY.ART EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall proceed in arbitration.

20.5 Your right to opt out

You may opt out of this arbitration agreement and class waiver by emailing legal@fetchmy.art within 30 days of first accepting these Terms, with the subject “Arbitration opt-out” and including your name, account email, and shop name. Opting out does not affect any other part of these Terms.

21. Governing law

These Terms and any dispute arising out of them are governed by the laws of the State of [TODO-LEGAL: governing-law state — confirm entity home state (e.g., the state where Triple Dog Studios LLC is formed/registered)], without regard to conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act and the DMCA). For any claim not subject to arbitration, the state and federal courts located in [TODO-LEGAL: exclusive venue county/state] will have exclusive jurisdiction, and both parties consent to personal jurisdiction there.

22. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give notice before it takes effect — for example by email to the account owner or an in-product notice — at least 14 days in advance where practicable. Changes apply prospectively. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, stop using the Service and close your account before the change takes effect. The “Last updated” date above reflects the current version.

23. General

• •Entire agreement.These Terms, together with the policies they incorporate (Acceptable Use Policy, DMCA & Copyright Policy, Privacy Policy, Cookie Policy, DPA) and any order or plan terms, are the entire agreement between you and us about the Service and supersede prior agreements on that subject.
• •Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect.
• •No waiver. Our failure to enforce a provision is not a waiver of it.
• •Assignment. You may not assign these Terms without our consent (not to be unreasonably withheld for a sale of your business); we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
• •Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• •Export and sanctions. You may not use the Service in violation of U.S. export-control or sanctions laws.
• •Notices. We may give notice by email to your account email or in-product; legal notices to us go to legal@fetchmy.art and to our mailing address [TODO-LEGAL: insert registered business mailing address].
• •Plain-English boxes. The “In plain English” summaries on this page are provided for convenience only and are not part of the agreement; the full text controls.

24. Contact

Triple Dog Studios LLC [TODO-LEGAL: confirm entity name and add registered address], d/b/a FetchMy.art. Questions about these Terms: legal@fetchmy.art. General support: support@fetchmy.art [TODO-LEGAL: confirm support@ and legal@ mailboxes exist on MXRoute (or change to the addresses that do)].